Answering the Phone

When you are at work you need to answer the phone differently compared to how you would answer your own phone. Let’s see how to answer the phone within the workplace.


1. The phone is ringing

<p>1. The phone is ringing</p>

2. Answer the phone after three rings if possible

<p>2. Answer the phone after three rings if possible</p>

3. Put the phone next to your ear

<p>3. Put the phone next to your ear</p>

4. Say the name of your workplace and your name

<p>4. Say the name of your workplace and your name</p>

5. Have a pen and paper ready to record details

<p>5. Have a pen and paper ready to record details</p>

6. Listen carefully to the details

<p>6. Listen carefully to the details</p>

7. You may need to put the caller on hold, let the caller know this

<p>7. You may need to put the caller on hold, let the caller know this</p>

8. Locate the person they want or the person who can provide the information

<p>8. Locate the person they want or the person who can provide the information</p>

9. End the phone call by thanking the caller

<p>9. End the phone call by thanking the caller</p>

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